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QWA (Questions We Anticipate). Soon: FAQ

Questions, comments, or concerns? Do not hesitate to contact us!

What's the best way to stay informed about new Ranger Up products, specials, and events?

Add your e-mail to the sign up at the bottom of the homepage!

How can I pay Ranger Up?

We do our best to be as flexible with payment options as possible. We accept payment by Visa, Mastercard, Discover Card, and American Express, as well as PayPal. If you don't have a credit card, please contact customerservice@rangerup.com and we'll do everything we can to work something out.

Do you ship orders outside of the United States?

Currently, we ship to the USA, Australia, Austria, Belgium, Cayman Islands, Denmark, Finland, France, Germany, Greenland, Guam, Iceland, Ireland, Israel, Korea, Republic of, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Puerto Rico, South Africa, Spain, Sweden, Switzerland, United Kingdom, Virgin Islands (British), Virgin Islands (U.S.)and APO addresses. If you live outside the U.S. and do not have an APO address, please contact us at customerservice@rangerup.com and we’ll do our best to help you.

I’m deployed overseas and have an APO address, how do I order?

The only difference between APO orders and any other order is that APO customers MUST USE USPS for shipping. For security reasons it is extremely difficult to ship anything to APOs from any other shipping source. We apologize if this is an inconvenience.

How long will my order take to arrive?

It depends on your shipping method. We offer UPS Ground Freight (5-7 days), UPS 2nd Day (2 days), and US Postal Service (7-14 days). APO orders must ship USPS and arrival times vary greatly by location and the whims of the government.

How do I Return/Exchange items?

Unworn, unwashed clothing can be returned for a full refund (NOT INCLUDING SHIPPING) within 45 days of receiving the product. Mail products to Ranger Up Returns/Exchanges 923 E. Trinity Ave, Suite H, Durham, NC 27704. Please include a written note (ideally on the packing slip) with what actions you'd like us to take. We'll fix the problem and ship the replacement!

I design shirts, sell stuff, market stuff, license stuff, juggle chainsaws, etc., can I work with you?

Yes – we are always looking for talented people with fresh ideas. Please send an e-mail inquiry to business@rangerup.com.

I am a retailer and am interested in selling your products. How do I get them?

Please send all inquiries to business@rangerup.com. We will get back to you quickly.

Are you guys racist, uneducated jerks?

No – although we don’t lose a lot of sleep wondering whether people like us, we at Ranger Up want to make it very clear that we have served with men and women of all races and religions and respect anyone who has served honorably in the U.S. Armed Forces, as well as all the hard-working patriotic folks who support them. We do, however, hate terrorists and anyone who supports them or through an apathetic lack of action allows them to exist. It’s really that simple. If you don’t buy that, please continue to send hate mail. The dumber you are, the better chance you have to end up in our Douche of the Week Hate Mail Area!

Do you guys think you’ve been there and done that?

No – we’ve been some places and done some things, but we’re not remotely trying to pretend we’re the toughest dudes around. We’re not even close and we respect the men and women who are out there getting it done every day. This is why we love to hear from you, so we know what is going on and can design shirts that you believe in. You’ve been there. You’ve done that. We just want to provide the cool t-shirt that reminds you that you have.

Why do you guys hate college?

We don't hate college. We don't hate college kids. We went to college. We hate spoiled assholes that believe everything their professor told them and then try to force it down your throat as if your service was a bad thing or you don't completely understand the complexity of the situation you were involved in while deployed.

What size should I buy?

Men’s shirts run pretty standard sizes if they are not MMA shirts. Our MMA line run with an athletic cut, so they are a bit more snug, but not skin tight. Women’s shirts run a little more snug. Most women's shirts have a size chart attached.
About Ranger Up Pre-Orders

What is a Pre-Order?
A pre-order is an order that allows you to purchase an item that is arriving soon. These arriving soon items will be marked as “Pre-Order”.

Why Pre-Order an item?
The benefit of Pre-Order items is that you can get the product at its limited, lower pre-order price. If the price goes up, you will not be affected. Once a Pre-Order item is switched to an in stock item, it will return to its higher, in stock price.

Next, your chances of getting a product is much greater with a pre-order. At times a limited edition or a hard to find items may sell out before they actually come into stock. You may also face having to wait several months after its release, for it to become available again, if it comes back into stock at all.

All pre-orders are on a first come first serve basis and are filled by the original order date. It is possible for an item to be sold out even as a Pre-Order due to limited supplies. Under no circumstances will we fill an order out of sequence.

When does my Pre-Order ship?
Each Pre-Order item has an expected “ship date” of 3-4 weeks.

What if I order in stock merchandise with my Pre-Order?
All items will ship together when your Pre-Order arrives. If you should need the in stock items to be shipped right away a second order should be placed. One containing the In Stock items and another with the Pre-Order items. Note: We do this to minimize the cost passed on to customers.

Can I split ship my order?
If your order contains an in stock item and a Pre Order item, you do have the option to pay an additional cost to split ship your order. This option can be found during Checkout.

If you decide to add this option, then we will ship the in stock item via the shipping method you selected within our normal turnaround times and then ship your Pre Order item as soon as it arrives via USPS First Class.

For example, you place an order for an in stock item and a Pre Order, select UPS Ground as your shipping option, and want to split ship your order. Too easy. We will ship any and all in stock items via UPS Ground and as soon as the Pre Order item arrives, we will ship it via USPS First Class Mail.